Unable to Upload an Image for Offers

Q: Help!  I'm trying to add an image for the offer I'm creating in Retailer Showcase, but it's not uploading.

 

A: Most image upload issues are due to the image file not meeting our suggested specifications. Use these steps to check your file to see if it meets our specs:

 

1. File Type:  .jpg, .png, .gif

To check your image type:

  1. Right click on your image file, and select "Properties" (PC) or "Get Info" (Mac).
  2. The file type will be listed on the pop-up window that appears.
 

2. Size:  Up to 2MB

To check your image size:

  1. Right click on your image file, and select "Properties" (PC) or "Get Info" (Mac).
  2. The file type will be listed on the pop-up window that appears.
 

3. Image Dimensions:  450 pixels wide X 500 pixels tall

Sometimes it's better to be square, well almost.  To check the dimensions for your image:

  1. Right click on your image file, and select "Properties" (PC) or "Get Info" (Mac).
  2. Once the window opens, click "Details" (PC) or "More Info" (Mac).
Image_Specs_sm.png
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