Q: Help! I'm trying to add an image for the offer I'm creating in Retailer Showcase, but it's not uploading.
A: Most image upload issues are due to the image file not meeting our suggested specifications. Use these steps to check your file to see if it meets our specs. If your image meets these specs and it still doesn't work, please try converting it from one file type to another (example from png to jpg).
1. File Type: .jpg, .png, .gif
To check your image type:
Right click on your image file, and select "Properties" (PC) or "Get Info" (Mac).
The file type will be listed on the pop-up window that appears.
2. Size: Up to 2MB
To check your image size:
Right click on your image file, and select "Properties" (PC) or "Get Info" (Mac).
The file type will be listed on the pop-up window that appears.
3. Image Dimensions: 450 pixels wide X 500 pixels tall
Sometimes it's better to be square, well almost. To check the dimensions for your image:
Right click on your image file, and select "Properties" (PC) or "Get Info" (Mac).
Once the window opens, click "Details" (PC) or "More Info" (Mac).
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