Digital Directory Support

If content is correct on the website but NOT on the in-mall digital directory...
it means the directory has not yet downloaded new information.

  1. If content was recently updated on website.. wait at least 24 hours for the directory to update
  2. If content still doesn't show after 24 hours it is most likely the directory has lost internet connection or there is a bug with the synchronization process in which case you need to contact the owner of the digital directory

If your mall's directories are leased from Gable you need to contact:
If your mall's directories are leased from AdSpace Networks you need to contact:

If content is incorrect on BOTH the website & the digital directory..

  1. First login to Simon Central and fix the data
  2. Wait 24 hours to confirm website and digital directory are updated

Submit a ticket here for all other issues, or if you are unsure.

Have more questions? Submit a request


  • 0

    Good afternoon, I made the purchase through the APP Shop Premium Outlets, the purchase was three pairs of ADIDAS brand sneakers. My order number is SPO185371938. The shipment was made in the following way: on Saturday, December 16, 2 pairs of sneakers were scheduled to arrive and on Sunday, December 17, the remaining pair of sneakers would arrive. I only got the one from Sunday. Saturday's shipment never arrived and the photograph they sent me is not my address. I ask you to please give me a phone number because since this problem occurred I have not been able to get help. FedEx has already done the investigation and they have closed the case and tell me that unfortunately my package was lost and that my Shipper has to contact FedEx to reimburse the money. I would really appreciate.

    Jessica Guevara


    Edited by Jessica
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