If content is correct on the website but NOT on the in-mall digital directory...
it means the directory has not yet downloaded new information.
- If content was recently updated on website.. wait at least 24 hours for the directory to update
- If content still doesn't show after 24 hours it is most likely the directory has lost internet connection or there is a bug with the synchronization process in which case you need to contact the owner of the digital directory
If your mall's directories are leased from Gable you need to contact: service@gablecompany.com
If your mall's directories are leased from AdSpace Networks you need to contact: support@adspacenetworks.com
If content is incorrect on BOTH the website & the digital directory..
- First login to Simon Central and fix the data
- Wait 24 hours to confirm website and digital directory are updated
Submit a ticket here for all other issues, or if you are unsure.
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